Politique de remboursement
RoyalRue Returns & Exchanges Policy
At RoyalRue, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or you may need to exchange it. This Returns & Exchanges Policy explains the procedures we have put in place to make returns and exchanges as easy as possible. If you have any questions or would like to request a return, please contact us at our support email address: support@royalrue.com.
1. General Returns & Exchanges
- If you are not completely satisfied with your purchase, you have 30 days from the date you receive your order to request a return or exchange. Unfortunately, we cannot accept requests submitted after this period.
- Returned or exchanged items must be in their original condition, unworn, unwashed, and with the original tags attached.
2. Returns & Exchanges Procedure
To initiate a return or exchange, please follow these steps:
- Contact us by email at support@royalrue.com and provide your order number, the item(s) you wish to return or exchange, and the reason for your request.
- Our customer service team will review your request and provide you with the necessary instructions for the return or exchange, including the return address.
- Carefully package the item you are returning, making sure to include the invoice or a document showing your order number.
- Ship the item to the address we provide. You are responsible for return shipping costs, except in cases where the product is defective or we made an error with your order.
- Once we receive the returned item, our team will inspect its condition. If the item meets our return requirements, we will process your refund or exchange.
3. Refunds
- Refunds will be issued within 2 days of receiving the returned item. The refund will be made using the same payment method used for the original purchase.
- Original shipping costs are non-refundable, except in cases where the product is defective or we made an error with your order.
4. Defective Products or Order Errors
If you receive a defective product or if we made an error with your order, please contact us immediately at support@royalrue.com. We will cover the return shipping costs and arrange a prompt refund or replacement.
5. Contact Us
If you have any questions or concerns regarding our Returns & Exchanges Policy, or if you need assistance returning an item, please contact us at: support@royalrue.com.
Our customer service team is here to help.
At RoyalRue, we strive to ensure your satisfaction at every stage of your shopping experience. Thank you for trusting our brand. We are committed to resolving any issue quickly and efficiently while providing you with high-quality products.